Terms of Service

1. Who we are

Aaronsan is operated by Manda SENC, a general partnership established in Québec, Canada, at 418, avenue des Pins Ouest, suite 40, Montréal (Québec) H2W 1S2.

For any question about the service, a payment, or your data, write to info@aaronsan.com or use the contact form. We reply within two business days.

Contact us

2. What Aaronsan is

Aaronsan helps you prepare for the Japanese-Language Proficiency Test (JLPT). It offers structured decks, flashcards scheduled by spaced repetition, audio, listening and speaking exercises, kanji and kana writing practice, a dictionary, practice tests, and a record of your progress.

Aaronsan is a study tool, not a school, and it does not replace a Japanese course. It is independent: it is not affiliated with, endorsed by, or sponsored by The Japan Foundation or Japan Educational Exchanges and Services (JEES), which administer the JLPT. We refer to JLPT levels only to describe the difficulty of our content, and our practice tests do not contain official test questions.

3. Your account

You need an account to study with Aaronsan. The information you give must be accurate, and your account is for you alone: do not share it or your password.

You must be at least 13 years old to create an account. If you are under 16, a parent or guardian must agree to your use of Aaronsan.

To buy a paid plan, you must have reached the age of majority where you live. If you have not, a parent or guardian must make the purchase with their own payment method.

Keep your sign-in details safe and write to info@aaronsan.com right away if you suspect that someone else is using your account. You are responsible for what happens through your account, unless it results from something outside your control.

4. Plans and prices

The Free plan includes ads, on the website and in the iPhone and Android apps. The Premium plan has no ads, wherever you use it and wherever you bought it. A Premium account can be signed in on up to 3 devices at the same time, each browser and each app counting as one device; signing in on another device signs out the one used least recently. The Free plan has no device limit.

On the website, prices are in Canadian dollars (CAD) for visitors in Canada, in euros (EUR) for visitors in the European Union, and in US dollars (USD) everywhere else. Prices are lower in some countries; they are set by reference to local purchasing power. The price that applies to you is shown on the pricing page and again on the payment page before you confirm. The total, including any tax we must collect, is shown before you confirm. Your bank may add conversion fees that we do not control.

In the iPhone and Android apps, prices are set in the currency of your App Store or Google Play country and may differ from website prices because of local taxes and store fees. The store shows the price, the billing period, and the renewal terms before you confirm.

Your paid access starts as soon as the payment is confirmed.

5. Where you buy and who charges you

You can buy a plan on the website or in our apps. Each channel has its own billing rules:

Your plan belongs to your Aaronsan account. Once it is active, it unlocks the same content on the website and in the apps, wherever you bought it. It can only be managed, cancelled, or refunded through the channel you used to buy it.

An account holds one plan at a time. Before buying through another channel, cancel the plan you already have so you are not charged twice. If it happens anyway, contact us and we will fix it.

6. Automatic renewal and cancellation

Monthly and annual plans are subscriptions. They renew automatically at the end of each period, for the same length and at the price then in effect, and the payment is charged at the start of each new period, until you cancel.

You can cancel at any time, without giving a reason, from the place shown in section 5. Cancellation stops future renewals. You keep your paid access until the end of the period you have already paid for, then your account returns to the Free plan. Your progress stays saved.

Deleting the app or your account does not cancel a subscription bought in the App Store or on Google Play. Cancel it in the store first.

For annual plans bought on the website, we email you before each renewal with its date and amount.

If a website renewal payment fails, your paid access is paused until the payment goes through. Stripe tries again and we email you; you can update your payment method from your dashboard. Your progress is not affected. For store purchases, Apple and Google apply their own retry rules.

7. Refunds

You can ask for a full refund within 14 days of your first payment for a plan on the website or in the Android app, for any reason, with the Withdraw from contract here button on your subscription page or by writing to us. Purchases made in the App Store are refunded by Apple, under its own rules.

A refund ends paid access and returns your account to the Free plan. Your learning history stays saved.

Read the full Refund Policy

8. Price and plan changes

We may change the price or the content of a paid plan for future periods. We email you at least 30 days before a change reaches you, with the old and the new terms and the date they apply. You can cancel before the change takes effect, at no cost.

A price change never applies to a period you have already paid for. In the App Store and on Google Play, the store may also ask for your consent before a price increase.

9. Your data

How we collect, use, and protect your personal information is explained in the Privacy Policy. Changing plan, cancelling, or receiving a refund does not erase your learning history.

Your member profile — username, picture, banner, rank, statistics, stickers and achievements — is visible to members signed in to Aaronsan, and members who follow you can see which decks, characters and kanji you have finished. It is visible to members by default; you can make it private at any time in Settings, under Public profile. The Privacy Policy lists exactly what is shown.

Read the Privacy Policy

10. How you may use Aaronsan

Use Aaronsan for your own learning. You must not:

• share your account or your password
• copy, resell, or redistribute our content, except as the open licences listed in our credits allow
• scrape the website or the apps, or use bots, scripts, or automated tools to access or extract content
• try to reach content your plan does not include, or get around security, payment, or usage limits
• disrupt, overload, decompile, or reverse engineer the platform, except where the law allows it
• upload a profile picture you have no right to use, or one that is illegal, hateful, or sexually explicit
• earn EXP, onigiri, or other rewards by any means other than your own study, for example with bots or scripts
• use Aaronsan for anything illegal

Nothing in these Terms prevents you from publishing an honest review of Aaronsan.

11. Content, licence, and ownership

The decks, texts, audio, design, and software of Aaronsan belong to Manda SENC or its licensors. We grant you a personal, non-exclusive, non-transferable licence to use them for your own study, within the limits of your plan, while your account is active. Nothing in these Terms transfers ownership to you.

Some material, such as dictionary and kanji data, comes from open resources published by others under their own licences. Those licences continue to apply to that material, and we credit each source.

See our credits and attributions

You keep the rights to what you send us, such as your profile picture. You allow us to store and process it only to run Aaronsan for you.

12. Feedback, automatic results, rewards and gifts

Pronunciation scores, placement results, readiness estimates, and review schedules are calculated automatically. They guide your practice, but they can be affected by your microphone, background noise, or accent, and they are not official JLPT results or certifications.

Aaronsan does not guarantee any JLPT result.

As you study you earn EXP (experience points), onigiri, coins and flames. You also collect stickers, complete quests and achievements, and climb through ranks. All of it reflects your effort and buys small boosts in the in-app shop, such as a streak freeze or a study break. It is not money: these items have no monetary value, cannot be bought with money, sold, transferred or exchanged for anything outside Aaronsan, and are never refunded.

Your balance does not expire while your account stays open. It is deleted when you close your account.

These rewards are part of your licence to use Aaronsan, not your property. We may change how they are earned, what the shop offers, and its prices, and we may correct a balance that results from an error or from a breach of section 10. They are deleted when you close your account.

You can give a heart to a friend, meaning a member you follow who follows you back, by spending your coins. You can also create an invitation link for someone who does not have an account yet, or who is not among your friends: when they open it, the two of you follow each other and the heart is handed to them. The coins leave your balance when you create the link. If nobody claims it within 7 days, the link is cancelled and the coins come back to your account.

The Supa Sensei run resets your deck scores. That reset is permanent: we cannot undo it or restore your previous scores. Your EXP, onigiri, coins, the kanji you have traced and the mock exams you have already passed are kept.

13. The iPhone and Android apps

If you download the app from the App Store, these Terms apply together with Apple's Licensed Application End User License Agreement. These Terms are between you and Manda SENC, not Apple, and Manda SENC, not Apple, is responsible for the app and its content. In addition:

• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to an applicable warranty, you may notify Apple, which may refund the purchase price of the app. To the extent permitted by law, Apple has no other warranty obligation regarding the app.
• Manda SENC, not Apple, is responsible for any claim relating to the app, including product liability, legal or regulatory compliance, consumer protection, privacy, and intellectual property claims.
• You confirm that you are not located in a country subject to a United States Government embargo or designated as supporting terrorism, and that you are not listed on any United States Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you download the app from Google Play, your use of Google Play is also subject to Google's terms. Google is not responsible for the app or its content.

In both cases, you must also comply with the terms of the store you use.

14. Changes to the service

We may change the interface, its features, and the way content is organised, but we will not remove a level of content included in your plan while your subscription is active.

If we ever have to stop operating Aaronsan, we will tell you at least 60 days in advance, let you export your data, and refund the unused part of any subscription period you have paid in advance.

15. Suspending or closing an account

We may suspend or close an account that breaks section 10 or that is used for fraud. When that happens, we write to you first to explain the problem, and you have 7 days to correct it or to contest our decision. We close an account without notice in three situations only: an account used for illegal purposes, an account that puts other learners or the service at risk, and a closure required by law. Even then, we tell you the reason as soon as we can, and you can contest the decision by writing to info@aaronsan.com.

If you ask your bank or card issuer to reverse a payment without writing to us first, we treat it as a dispute we were never given the chance to settle. We look at what happened and, depending on the cause and how well founded it is, we may limit or close the account. Writing to info@aaronsan.com first costs you nothing and takes nothing away: if we charged you in error we refund it in full, and usually faster than a bank dispute.

If we close your account because you broke these Terms, the current period is not refunded unless the law requires it. If we close it for any other reason, we refund the unused part.

16. Closing your account yourself

You can close your account at any time from your profile, on the website or in the apps, by confirming with your password. Closing is immediate and final. The Privacy Policy explains what we delete, what we keep, and for how long.

Closing your account does not cancel a subscription bought in the App Store or on Google Play: cancel it in the store first. We cancel a website subscription for you. If you are entitled to a refund, it is simpler to request it before closing your account; closing it does not take that right away.

How to delete your account

17. What we promise, and what we do not

We make reasonable efforts to keep Aaronsan available, secure, and accurate. Interruptions may still happen, for example during maintenance or a technical incident.

You keep every warranty that the law gives you, including, in Québec, the legal warranties provided by the Consumer Protection Act.

18. Our liability

Nothing in these Terms excludes or limits a liability that the law does not allow us to exclude or limit, including liability for our own acts or those of our representatives.

Subject to that, our total liability for any claim relating to Aaronsan is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

19. Changes to these Terms

We may update these Terms, for example to reflect a new feature, a change in price or billing, or a change in the law.

When a change affects your rights or obligations, we email you at least 30 days before it takes effect, with the new or amended clause, the previous version, and the date it applies. If you do not accept the change, you can cancel your plan or close your account before that date, at no cost. Other changes take effect when they are published on this page.

The date at the top of this page shows the latest version.

20. Governing law and disputes

These Terms are governed by the laws of Québec and the federal laws of Canada that apply there.

If you have a problem, write to us first. If a dispute remains, it may be brought before the competent courts of Québec. Nothing in these Terms requires you to go to arbitration or to give up your right to take part in a class action.

If you live outside Québec, you keep the mandatory protections of the law of your place of residence, including the right to go before its courts where that law provides it.

21. Language

These Terms, the Privacy Policy, and the Refund Policy are available in English and French. Every other language version is a translation provided for convenience only.

If the versions differ or a dispute arises, the English version prevails, except for users residing in Québec, Canada, for whom the French version prevails.

22. Contact

Manda SENC — 418, avenue des Pins Ouest, suite 40, Montréal (Québec) H2W 1S2, Canada

info@aaronsan.com

Contact form