Contents
1. The 14-day guarantee
You have 14 days from your first payment for a plan to ask for a full refund, without giving a reason.
It covers the first payment of a monthly or annual plan, bought on the website or in the Android app.
It applies once per person. If the same email address or the same card has already received a refund under this guarantee, or if the payment was disputed with a bank, a new request is reviewed by our team instead of being refunded automatically.
2. How to ask
To make a request, open your subscription page on the website or in the Android app and use Withdraw from contract here. Enter your name, check the contract, and choose Confirm withdrawal. We immediately email you an acknowledgment showing your request and its date and time.
You can also write to info@aaronsan.com from the email address of your account, or use the contact form and choose the Refund category. You do not have to explain why.
For a purchase made in the Android app, adding the Google Play order number (it starts with GPA) helps us find it faster.
3. Purchases made in the iPhone app
App Store purchases are charged by Apple, and only Apple can refund them. We cannot issue or promise a refund for them.
To ask Apple for a refund, go to reportaproblem.apple.com, sign in with your Apple Account, and choose “Request a refund”. Apple decides according to its own rules.
When Apple refunds a purchase, it informs us, and paid access ends as described in section 5.
4. Purchases made in the Android app
Within 48 hours of a Google Play purchase, you can ask Google directly for a refund from Google Play.
At any time within 14 days of the payment, you can instead use Withdraw from contract here or write to us: our team reviews the request and refunds the purchase through Google Play, to the payment method you used.
5. What happens next
- Website purchases that pass our checks are refunded automatically within minutes. Other requests, including every Google Play purchase, are reviewed by our team, who replies within two business days.
- The money goes back to the card or payment method you used. Your bank usually shows it within 5 to 10 business days.
- Your account returns to the Free plan: you keep the complete JLPT N5 content, hiragana, katakana, spaced repetition, and progress tracking, and you lose access to the levels you are no longer paying for.
- Nothing in your learning history is deleted: reviews, statistics, streaks and favourites are kept, and they are restored in full if you subscribe again.
6. After the 14 days
Once the 14 days have passed, a period that has started is not refunded. There are three exceptions: the cases described in sections 7 and 8 of this policy; the cases the Terms of Service provide for — if we stop operating Aaronsan, or if we close your account for a reason other than a breach — where we refund the unused part of the period; and any case where the law requires a refund.
You can cancel at any time. Cancellation stops future renewals, and you keep your paid access until the end of the period already paid for. Nothing more is charged.
An annual plan is not refunded month by month if you cancel during the year.
7. Billing errors
Contact us if you notice any of the following:
- charged twice for the same thing
- charged after your cancellation took effect
- charged the wrong amount
- charged for a plan you never bought
- charged for the same plan through two channels
Once confirmed, the amount charged in error is refunded in full. If the error concerns an App Store purchase, only Apple can refund it, as section 3 explains: on request we send you the record of the purchase and of the error so that you can submit it to Apple.
8. If Aaronsan is unavailable
A brief interruption caused by maintenance or a technical incident does not automatically give a right to a refund.
If Aaronsan is unusable for more than 72 hours in a row because of us, write to us. Once we have confirmed the problem, we extend your subscription by the time you could not use it, at no charge. If you would rather be refunded that time than have it added, tell us and we refund it.
9. Your rights under the law
This policy does not limit the rights that consumer law gives you:
- European Union and United Kingdom: you have a 14-day right of withdrawal from the date of purchase. For a purchase made on the website or in the Android app, you exercise it at any time during that period with Withdraw from contract here; a request under this right is always accepted, and our checks only decide whether the refund is automatic or reviewed by our team. For a purchase made in the App Store, you exercise it with Apple, as section 3 explains, and we support your request.
- Québec: if the law entitles you to a refund, contact us and we pay it within the time the law sets.
- Elsewhere: any refund right that the law of your place of residence gives you still applies.
10. Price changes
We email you at least 30 days before a price change applies to your subscription, and you can cancel before it takes effect. A price change never applies to a period you have already paid for.
11. Before you contact your bank
If a charge looks wrong, write to info@aaronsan.com first so we can check it quickly. This does not limit your right to contact your bank.
If you open a dispute with your bank:
- we send the bank the record of your account and your payment
- your paid access ends and your account returns to the Free plan while the dispute is reviewed
- if the dispute is resolved in our favour, we restore your access
A dispute never deletes your learning history.
If the dispute is opened without writing to us first, we also review the account itself. Depending on the cause and how well founded the dispute is, we may limit or close it.
12. Questions
Manda SENC — 418, avenue des Pins Ouest, suite 40, Montréal (Québec) H2W 1S2, Canada
info@aaronsan.com — we reply within two business days.