Contents
1. The 7-day guarantee
You have 7 days from payment to request a full refund without giving a reason.
It covers the first payment of a monthly plan, an annual plan, and the Founder plan.
The guarantee applies to your first purchase. If you subscribe again later, the 7 days do not start over.
2. How to ask
Email info@aaronsan.com from the address linked to your account and state that you want a refund.
No order number is required. You may explain your request, but this is optional.
3. What happens next
- We approve the refund within one business day.
- Stripe returns the money to the card or method you paid with. Your bank usually shows it within 5 to 10 business days.
- Your account returns to the Free plan: you keep the complete JLPT N5 content, hiragana, katakana, spaced repetition and progress tracking, and you lose access to the levels you are no longer paying for.
- Your data stays. Reviews, statistics, streaks, favourites — nothing is deleted. Subscribe again later and you pick up exactly where you stopped.
4. After the 7 days
After the 7-day period, a billing period that has already started is normally non-refundable, subject to your legal rights.
You can cancel whenever you want from your dashboard, under Subscription. Paid access ends immediately, your account returns to the Free plan, and nothing is charged afterwards. Your learning progress remains saved.
An annual plan is not refunded month by month if you cancel mid-year. If you want that flexibility, choose the monthly option.
5. Billing mistakes — always refunded
Contact us when you notice any of the following:
- charged twice for the same thing
- charged after you cancelled
- charged the wrong amount
- charged for a plan you never bought
Once confirmed, the amount charged in error is refunded in full.
6. If Aaronsan is unavailable
A brief interruption caused by maintenance or a technical incident does not automatically qualify for a refund.
If Aaronsan is unusable for more than 72 hours in a row because of us, write to us and we will refund or credit the time you lost.
7. The Founder plan
The 7-day guarantee applies to the Founder plan exactly like the others.
After those 7 days, the Founder payment is not refundable. It is a single payment, with no remaining period to prorate.
If a Founder payment is refunded or reversed, the lifetime access ends and the account returns to the Free plan. The account itself, and all the progress in it, stay.
8. Price changes
Any price change that applies to your subscription will be communicated before it takes effect.
We give you at least 30 days notice by email before any change reaches you, and you can cancel before it takes effect. A price change never applies to a period you have already paid for.
Changes to the service do not limit remedies available to you under applicable law.
9. Before you contact your bank
If a charge appears incorrect, you may email info@aaronsan.com so we can review it promptly. This does not limit your right to contact your bank.
If you do open a dispute with your bank:
- we send the bank the record of your account and your payment
- your paid access ends and your account returns to the Free plan while the case is examined
- if the case is resolved in our favour, we restore your access
A payment dispute does not delete your learning history.
10. Questions
Manda SENC — Québec, Canada
info@aaronsan.com — we reply within two business days.