Refund Policy

Last Updated: December 4, 2025

At Aaronsan, we want you to love learning Japanese. If you're not satisfied, getting a refund is simple and straightforward.

1. 7-Day Money-Back Guarantee

Try Aaronsan risk-free for 7 days. Get a full refund, no questions asked, if:

You subscribed by accident
The service isn't what you expected
You haven't found it useful or interesting
You're not satisfied for any reason

1.1 How It Works

Within your first 7 days:

Contact support through your dashboard
Request your refund
We process it immediately

That's it. No lengthy forms, no hassle, no questions asked.

2. Subscription Plans

2.1 Monthly Plans (Basic & Privacy)

7-day money-back guarantee applies
Cancel anytime from your dashboard
Keep access until your period ends
Your progress is always saved

2.2 Lifetime Founder Plan

7-day money-back guarantee applies
After 7 days, no refunds (one-time payment)
Founder badge revoked if refunded

3. After the 7-Day Window

After 7 days, refunds are generally not provided, except for:

Billing errors or duplicate charges (full refund)
Extended service outages (prorated credit)
Technical issues preventing service use (case-by-case)

3.1 What's Not Refundable

Partial months on monthly subscriptions
Accounts closed for Terms of Service violations
Simply not using the service after 7 days

4. Refund Processing

4.1 Timeline

Approved within 24 hours of request
Processed to your payment method in 5-7 business days
Appears on statement in 1-2 billing cycles

4.2 Billing Errors

Charged incorrectly or see duplicate charges?

Contact us immediately with transaction details
We'll investigate and correct any errors
Full refund issued within 5-7 business days

5. Important: Chargebacks

Please don't file a chargeback without contacting us first. We're here to help and will resolve any payment issues quickly.

Filing a chargeback without giving us a chance to help may result in:

Immediate account suspension
Loss of all learning progress
Inability to create future accounts

Just reach out - we'll make it right.

6. Service Changes

6.1 Price Increases

If we raise prices:

You keep your current rate (grandfathered)
30 days advance notice
Option to cancel before changes take effect

6.2 Feature Updates

We continuously improve Aaronsan. Updates to features, content, or design do not qualify for refunds.

7. Promotional Offers

Promotional pricing follows this same refund policy
Discounts cannot be applied retroactively
Terms clearly shown at checkout

8. How to Request a Refund

Include your email and order number
Brief reason for refund (helps us improve)
We respond within 24 hours

9. Updates to This Policy

We may update this policy from time to time. Significant changes will be announced via email. Continued use after changes means you accept the updated terms.